Refund policy

Return & Refund Policy

NovaHealth

At NovaHealth, we believe great customer care doesn’t end after checkout. Your experience matters to us, and we’re committed to treating every order with fairness, transparency, and genuine care.

Our approach to returns

If something about your order doesn’t feel right, we encourage you to reach out to us. While returns are not always possible, we promise to review every request thoughtfully and do our best to offer a fair resolution.

To help us assist you efficiently, please contact us within 7 days of receiving your order with your order number and a brief description of the concern.

Damaged or incorrect orders

If your order arrives damaged, incorrect, or incomplete, please let us know as soon as possible. Once verified, we’ll arrange a replacement or refund, depending on the situation and your preference.

Order cancellations

If you need to cancel an order, please contact us promptly. Cancellations are possible before processing or shipment begins. Once an order has been prepared for dispatch, we may be unable to cancel it — but we’ll always do our best to help.

Refunds

Approved refunds are issued to the original payment method and are typically processed within 5–10 business days, depending on your payment provider.

Delays or delivery concerns

If your order is delayed or encounters an issue in transit, our support team will work with you and the carrier to find a solution. If a delivery issue cannot be resolved, we’ll ensure you’re treated fairly.

We’re here to help

If you ever have questions, concerns, or need support, please don’t hesitate to reach out. We value open communication and aim to respond to all enquiries promptly and respectfully.

📧 Contact us: support@novahealth.com.im

Thank you for choosing NovaHealth. We appreciate the trust you place in us and are always here to support you.