Shipping policy

Shipping Policy

NovaHealth

At NovaHealth, we aim to make shipping clear, reliable, and stress-free. Below you’ll find everything you need to know about how orders are processed and delivered.

Order processing

Orders are typically processed within 1–3 business days after payment is confirmed. You’ll receive a confirmation email once your order has been prepared for shipment.

Please note that processing times may be slightly longer during busy periods, promotions, or holidays.

Shipping times

Estimated delivery times vary based on your location and selected shipping method. Delivery estimates are provided in good faith and are not guaranteed, as transit times may be affected by factors outside our control.

Once your order has shipped, you’ll receive tracking information (where available) so you can follow its progress.

Shipping rates

Shipping costs are calculated at checkout based on your delivery address and chosen shipping option. Any applicable taxes or duties are the responsibility of the customer unless otherwise stated.

Delays & unforeseen issues

While we work closely with our shipping partners, occasional delays can occur. If your order is taking longer than expected, please contact us and we’ll happily look into it for you.

If a shipment is confirmed lost in transit and cannot be recovered, we’ll work with you to find a fair resolution.

Address accuracy

Please ensure that all shipping details are entered correctly at checkout. NovaHealth is not responsible for orders delayed or undelivered due to incorrect or incomplete address information provided by the customer.

International orders

International shipments may be subject to customs inspections and local import fees. These charges are determined by your local authorities and are outside our control.

Questions or concerns

If you have any questions about shipping, delivery, or tracking your order, our support team is always here to help.

📧 Contact: support@novahealth.com

Thank you for choosing NovaHealth. We appreciate your patience and trust, and we’re committed to making your delivery experience as smooth as possible.